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ADSelfService Plus helps Indian Overseas Bank unburden its help desk

About Indian Overseas Bank

Indian Overseas Bank (IOB), founded in 1937, is one of the oldest major public sector banks in India. It is under the ownership of India’s Ministry of Finance and has over 3,200 domestic branches, four foreign branches, and a representative office.

Business challenge

Shaik Zaman, assistant systems manager, and the rest of the sysadmin team at IOB were concerned about the steady inflow of password-reset-related calls. Struggling to handle these requests, the system administrators were left with no choice but to push more critical issues down the queue so that users did not have to put their work on hold for too long while their passwords were reset. Zaman and his team decided to implement a solution that would free administrators from the password reset loop by enabling end users to take care of their password resets themselves.


Indian Overseas Bank





Thankfully the solution has helped our department receive fewer calls for password reset/enable, and users are very comfortable performing this activity

- Shaik Zaman

ADSelfService Plus to the rescue

Zaman began to contemplate implementing a password management solution that would alleviate his sysadmin department's password management woes. Being a customer of ManageEngine already, Zaman trusted ADSelfService Plus to rescue his team—a decision he is grateful for.

ADSelfService Plus has empowered IOB's employees to reset their forgotten passwords and unlock their locked-out accounts in a matter of seconds.

When asked what other solutions he considered, Zaman said, "None. We were very happy with our purchase of ServiceDesk Plus, OpManager, Desktop Central, AD360, and ADManager Plus, so we just went straight in to the purchase of ADSelfService Plus."

Zaman wanted a straightforward solution that was simple to deploy and easy to use. And ADSelfService Plus provided just that. "The deployment, as described in the documents, was very straightforward and easy to follow," said Zaman.

The result

Deploying ADSelfService Plus has allowed administrators at IOB to focus more on critical issues and less on unwanted help desk calls. Users are now able to reset passwords and unlock accounts by themselves. As a result, the number of unwanted help desk calls has dropped significantly and the company has seen improvements in end users’ satisfaction and administrators' efficiency.

IOB is now experiencing the power of self-service thanks to ADSelfService Plus.

About ADSelfService Plus

ManageEngine ADSelfService Plus is an integrated Active Directory self-service password management and single sign-on solution. It offers password self-service, password expiration reminders, a self-service directory updater, a multi-platform password synchronizer, and single sign-on for cloud applications. ADSelfService Plus also offers both Android and iOS mobile apps to facilitate self-service for end users anywhere, at any time. ADSelfService Plus supports IT help desks by reducing password reset tickets and spares end users the frustration caused by computer downtime. For more information about ADSelfService Plus, visit

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